Shipping Policy

At Dust & Sugar, we take pride in handcrafting and carefully packaging every order. Please read below for details on our shipping process.

Processing Time

All orders are processed within 2–4 business days. For personalized or custom items, please allow 5–7 business days for production before shipping.

Shipping Times & Rates
    •    Standard U.S. Shipping: 3–6 business days
    •    Shipping Rates: Calculated at checkout based on order weight and destination
    •    Free Shipping: Available on U.S. orders over $150

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Locations

We currently ship within the United States. For international orders, please contact us directly before purchasing.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery at info@dustandsugar.com. We’re here to help and will do our best to resolve any issues.

Return Policy

At Dust & Sugar, your satisfaction means everything to us. If you’re not completely happy with your purchase, we gladly accept returns.

Return Window

Returns are accepted within 15 days of delivery.

Eligibility

To be eligible for a return:
    •    Items must be unused, unwashed, and in original condition
    •    Items must be returned in their original packaging

Non-Returnable Items
    •    Custom or personalized orders
    •    Sale items or final sale products

Return Process

To start a return, please email us at info@dustandsugar.com with your order number and reason for return. We’ll provide you with return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error with your order.

Refunds

Once we receive your return, we’ll inspect the item and issue a refund to your original payment method within 3–5 business days. You’ll receive an email confirmation once your refund is processed.

Exchange Policy

We want you to love your Dust & Sugar items! If something isn’t quite right, we’re happy to offer an exchange.

Exchange Window

We accept exchanges within 15 days of delivery.

Eligibility for Exchange
    •    Items must be unused, unwashed, and in original condition
    •    Items must be returned in their original packaging

Non-Exchangeable Items
    •    Custom or personalized items
    •    Sale or final sale items

How to Request an Exchange

Please email info@dustandsugar.com with your order number and the item you’d like to exchange. Let us know what you’d like instead, and we’ll guide you through the next steps.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with your order.

Processing Your Exchange

Once we receive your original item and confirm it meets our exchange requirements, we’ll ship your replacement item within 2–4 business days.